Frequently Asked Questions

PRIOR TO PLACING YOUR ORDER:

Will I be charged sales tax?
THE BLIND GUY.COM Inc. is a NEW YORK based Corporation and required to collect   tax on all orders shipped within NEW YORK STATE.

How long before I receive my order?
Turn around time varies depending on the product ordered, and your location in relation to that of the maufacturing plant. Approximate production and shipping times are listed on each individual product's page. If we are informed that a product is on back order and it will delay your order, we will contact you immediately. Once the order ships, the travel time is determined by your location.

WHEN PLACING YOUR ORDER:

What do you mean by inside or outside mount?
INSIDE MOUNTS hang completely inside the recessed area of the window's opening when sufficient window depth is available. Inside Mounts, the most common way of hanging blinds, provide a neat, clean look.

OUTSIDE MOUNTS hang outside the window above and beyond the opening (Example would be a sliding glass patio door as most do not have an inside recessed area). Usually due to insuffient opening depth, outside mounts may also be the only option because a handle or other hardware prohibits the mount to made inside the opening. Some situations allow for ouside mounting on wood trim or casing. Outside Mounts are also used to make a window appear larger or to hide an unattractive window.

Is a minimum window depth required for an inside mount?
Yes. The minimum window opening's depth for an inside mount varies according to product. All depth requirements are listed in the specifications tab on each product page.

What does the term color coordinated mean?
Color Coordinated coverings using components similar in color but, not always exact in color, are common to all manufacturers. Exact color matches of secondary parts such as tassels, strings or other parts of a covering with the primary color are rarely possible. The color choices offered for the primary components, slats, louvers, fabrics and so forth, are far too extensive, and change too frequently to always have exact color matches. Designer selected, color coordinated components assure you that all our coverings provide the desired look. Should you have specific color concerns, please call or email our Customer Service department using the contact information listed at the top of website.

Are my online transactions secure on your website?
Yes! We have been designated a "High Assurance Certificate" website. No greater security rating is available. Our SSL (Secure Socket Layer) encrypts all of your personal information, including your credit card number, so that it cannot be read as it travels over the Internet. You may view our web server certificate by clicking on the "Confirmed Secure Website" link located throughout our website. Should you still prefer not to order over the Internet you may: call or fax your order in using the numbers listed at the top of the website; or mail your order to the address listed on the "contact us" page. If you fax your order, please call to confirmed that we received it.

Will my credit card be charged when I place my order?
As the vast majority of our window treatments are made to order. If you order online, it is necessary to charge the full amount of your order on your credit card when the order is placed. If we measure and/or install for you, we take a deposit of 50% at the time of sale. The remaining balance will be paid upon completion of the order.

Will you sell or give away my personal information?
We will never sell or give away any of your personal information. All of the information that you give us such as your name, address, phone numbers and email addresses are used only for processing your order and contacting you when needed. We will not release this information to anyone.

Will I receive an order confirmation?
Order confirmation is emailed once your order has been placed. Should you not possess an active email address, or have not received your confirmation within an hour of placing your order, please call or email our Customer Service department using the contact information listed at the top of website. Once received, you have 24 hours to make any changes or corrections. Once production begins, orders cannot be changed.

Shipping information will be emailed, to the address submitted previously, once the order leaves the manufacturing facility.

ONCE YOUR ORDER HAS BEEN PLACED:

How do I contact Customer Service?
You can reach our Customer Service by using the contact information listed at the top of website.

Can I change or cancel my order?
Order Changes Policy:
You have up to 24 hours after the order is placed to make any changes. Once that period has passed it's normal for production to have begun. Changes, if possible, after the 24 hour period will incur an additional fee determined by the degree of production already completed. If your product(s) have been completed they can not be changed. If you order on-line, please review your "Order Confirmation Email, or Fax, immediately upon receipt to avoid any problems.

Cancellation/Return Policy:
Since ALL products purchased through  THE BLIND GUY.COM are custom made to order they can not be resold in the normal course of business and therefore can not be returned for any reason.

Due to the custom nature of our products, your credit card will be charged for the total sales price, sales tax, and shipping, once the order has been placed.

Please review the Order Confirmation that is emailed immediately after your order has been placed, and check it for any errors. It is your responsibility to verify all sizes, products and colors prior to production.

How do I check order status or tracking?
Simply call or email our Customer Service department using the contact information listed at the top of website..

Do installation instructions come with my order?
If you order on-line, detailed installation instructions can be found under the "Measuring and Installation" tab on each product's page. Instructions may be included with some orders but, if not, please refer to our online instructions. If you have us professional measure and install, we will be responsible for the installation.

WARRANTY, SERVICE & CARE:



Is there a warranty included with your products?
A manufaturer's limited warranty is included with all of our window treatments unless a request was made that they be made in a manner contrary to the manufacturer's recommendations. Complete warranty information, for each type of window treatment, is listed on their respective product pages.

What if I need repairs?
Please call or email our Customer Service department using the contact information listed at the top of website, and we will assist you in determing whether the item can be repaired or must be replaced. For on-line orders. If the problem is minor, one of our experienced staff may be able to direct you, step by step, in solving your problem. If the problem is repairable, yet requires factory attention, we'll return the item to the factory. We'll also quote you on any applicable repair charges. Should the problem be determined a product defect, the repair will be made at no charge.

How do I clean and care for my window treatments?
General cleaning such as vacuuming, feather dusting or wiping with a damp cloth is all that is usually needed. You may also refer to your local yellow pages for professional blind cleaning companies that offer in home cleaning.

Faux Wood Blinds

Faux Wood Blinds ( Is it fox wood or faux wood?)

Faux Wood Blinds are one of the most popular window blinds today and with good reason. These imitation wood blinds look like real wood blinds, but are more durable and cost less than wood blinds. Made of man-made products, these blinds will not warp, splinter or fade like natural wood blinds can due to their natural material. The term "Faux Wood" means "fake wood" or "imitation Wood" so Faux Wood means that these blinds are not made of real wood.

Faux Wood blinds blinds are available in both painted and stained slat finishes and look so close to real wood blinds, most people will not be able to tell the difference. Faux Wood blinds are great for high moisture areas like Bathrooms and the garage where real wood blinds could warp and crack.

As popular as Faux Wood blinds are, most people call them Fox Wood blinds, foxwood blinds, fax wood blinds, faxwood blinds or misspell them as Fuax wood blinds, fuaxwood blinds or fauxwood blinds. The correct spelling is "Faux Wood blinds" or "Faux-wood blinds".

Please see our full line of Faux Wood blinds here: Fauxwood Blinds

Vertical Blinds

Vertical blinds have a great deal more options than they used to--no longer are you limited to floppy, lightweight plastic. Now, you can find verticals in sheer fabric, fabric with vinyl backing, embossed vinyl as well as wood and faux wood, giving you virtually unlimited options for covering patio doors, sliding glass doors, and large windows. Verticals are also great for playing with a room's perspective. Don't have the cathedral ceiling you've always wanted? Vertical blinds can lengthen the look of a room and keep the eye moving up and down. Using monochromatic colors and verticals is the number one way to make a room appear taller.

Vertical blinds are also wonderful for creating a minimalistic effect. This is a great way to play down colored carpet, if you happen to be stuck with a previous owner's color choice. Keep your walls white and your window treatments simple, and let the colored carpet become the focus of the room. You can also soften the room's look with filmy, flowing draperies for a more delicate appearance, even with a bright or loud carpet color.

Another great decorating tip for making a room seem large is to hang vertical blinds on a long window or sliding glass door and place a large square mirror on an adjacent wall. This opens up a play of light between the larger and smaller "windows," and tricks the eye into seeing more space than there is.

When decorating with verticals, don't forget about color. Fabric-backed vinyl verticals can give any room a shot of much-needed color. If the idea of cobalt blue or bright yellow verticals doesn't appeal to you, you can still infuse your rooms with color. Choose a softer, more neutral shade like sage green, gray, cream, peach, or dusty rose. Then, accent your room with darker and deeper tones of that color. For example, if you choose sage green verticals, use a deep hunter green for accents like sofa pillows, artwork, candles, or even foliage.

Please see our full line of Vertical Blinds here: Vertical Blinds

Cellular Shades

Odysee Cellular Shade Video Click to watch Cellular Shades (also known as Honeycomb Shades) are great for light and temperature control as well as Privacy and sound absorption. Light Filtering Cellular Shades provide a warm glow and let light filter through while blocking direct sunlight. Choose a blackout Cellular Shade if you need total darkness in areas such as bedrooms.

Unlike Pleated Shades, Cellular shades do not have holes that can let light enter the room. The lift cords are hidden between the cellular fabric of a Cellular Shade so there are no visible string holes or strings to let light in and take away from the beauty of the fabric.

These shades are energy efficient to help keep your home warm in the winter and cool in the summer. Add a Top Down/ Bottom Up feature to add to the versatility of this shade by allowing the shade to be lifted from the bottom up or lowered from the top down. Add the convenience of a Continuous Cord Loop or Cordless option and eliminate dangling cords that can be a child safety hazard.

Many different styles are available from Single to Double Cell in varying pleat sizes.

Please see our full line of Cellular Shades here: Cellular Shades

Bamboo And Woven Woods

Bamboo Blinds (also known as Woven Woods or Bamboo Shades) are a great choice for creating a tropical theme. Bamboo, Grasscloth, Matchstick, and unique Reeds in a multitude of colors, styles and textures can turn any room into a tropical paradise.

Bamboo Blinds are as versatile as traditional Blinds in that there are many options that can be added to them. Choose from Top Down/ Bottom Up or Blackout Liner to your Bamboo Blinds.

Bamboo Blinds are available in all price ranges to fit any budget. Choose a ready made Bamboo Blind if you are on a budget or one of our many custom made Bamboo Blinds. Select blinds.ca has hundreds of unique styles to choose from.

Bamboo Blinds fit well into any style decor. Add Tropical plants and bamboo accents to complete your tropical theme. Bamboo Blinds will bring the look of the Orient into your home and give you beauty as well as privacy and protection from the sun.

Browse all the different styles of Bamboo Blinds that are available.

Please see our full line of Bamboo and Woven Woods here: Bamboo Shades